Emergency Water Damage Help Available 24/7
Expert guidance, immediate assistance, and comprehensive support for your water damage emergency. Our certified restoration specialists are standing by to help you respond safely and effectively.
Immediate Safety & Response Steps
Follow these critical steps to protect yourself and minimize damage while help is on the way
Ensure Electrical Safety First
Turn off electricity at the breaker box before entering any area with standing water. Never touch electrical equipment, outlets, or switches while standing in water.
Electric shock is a serious risk. If you cannot safely reach the breaker, call an electrician immediately.
Stop the Water Source
If safe to do so, shut off the main water supply or close valves to leaking fixtures. For burst pipes, sewage backups, or flooding, this may require professional assistance.
Document the Damage
Take photos and videos of all affected areas and damaged items before moving anything. This documentation is critical for insurance claims and restoration planning.
Remove Standing Water Safely
Use wet/dry vacuums (never household vacuums) to extract water. Mop and blot smaller areas. Work from the perimeter toward the center for best results.
Do not use electrical equipment near water without proper safety precautions.
Increase Air Circulation
Open windows and doors for ventilation. Position fans to move air across wet surfaces. Remove wet cushions, rugs, and personal items to a dry area to prevent further damage.
Begin Dehumidification
Run dehumidifiers to pull moisture from the air. Professional-grade equipment can remove significantly more moisture than consumer units, preventing mold growth.
When to Call Professional Restoration Services
Certain situations require specialized equipment, expertise, and rapid response to prevent permanent damage
Large Volume or Deep Water Saturation
immediateWhen water covers significant floor space (more than one room) or has saturated walls, ceilings, or structural materials. Professional extraction and drying equipment is essential.
Sewage or Contaminated Water (Category 3)
immediateAny contact with sewage, floodwater, or water from outside sources requires professional biohazard cleanup, sanitization, and specialized personal protective equipment.
Mold Growth or Risk (24-48 Hour Window)
urgentMold can begin growing within 24-48 hours of water exposure. Professionals have the tools to detect hidden moisture, treat affected areas, and prevent future growth.
Structural Damage or Hidden Moisture
urgentWater affecting support beams, subflooring, wall cavities, or insulation requires professional inspection. Thermal imaging and moisture meters detect hidden damage invisible to the naked eye.
Insurance Claims & Documentation
recommendedProfessional restoration companies work directly with insurance carriers, provide detailed documentation, and help navigate the claims process for maximum coverage.
Time-Sensitive Situations
recommendedIf you're unable to respond immediately due to travel, health, or other obligations, professionals can secure your property and begin mitigation within 60 minutes.
Multiple Ways to Get Expert Help
Choose the support channel that works best for your situation
Emergency Dispatch
Speak directly with our emergency coordinator. We dispatch certified technicians to your location within 60 minutes for immediate water extraction and damage mitigation.
Call Emergency LineLive Expert Chat
Get real-time guidance from IICRC certified restoration specialists. Ask questions, receive safety advice, and schedule service appointments through our secure chat platform.
Start Live ChatKnowledge Base
Access our comprehensive library of water damage restoration guides, safety protocols, insurance claim assistance, and prevention strategies from industry experts.
Browse ResourcesVideo Consultation
Schedule a live video call with our restoration specialists. Show us your damage in real-time for accurate assessment, cost estimation, and immediate action planning.
Schedule Video CallNeed Immediate Assistance?
Our IICRC certified restoration specialists are available 24/7 to provide expert guidance and emergency response services throughout Minnesota and Wisconsin.